Pixmania Sucks Customer Reviews and Feedback

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Pixmania (styled PIXmania), once known as Fotovista, was a French-based e-commerce website, founded in 2000. It promotes a variety of products, including consumer electronics and baby products, with turnover of over €300million in 2013. It operates a website and until 2013 ran brick-and-mortar retail stores in Europe. It is active in 14 European countries.

Reviews

Tell the world why Pixmania sucks!
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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

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t4dcy says

"Carefull, it is in fact the same compagny than Pixmania, or more precisely they have bought them or a part certainly very cheap. Unfortunatly, they have adopted the same behaviour. Don't trust them !"

Mjay Jackson says

"don't buy from these people. my product has gone wrong and i am struggling to get it replaced. they are not good with customer service. the product they sold me was not made in the UK it was made in Hong Kong and the manufacturer will not replace due to Pixmania not being a purchasing company of theirs."

Brian says

"I bought a mouse on the 25/9 for 114 DKK.
The 26/9 i got at mail that it was sent, and they withdrew 114 DKK from my account. Never got it !
4/10 I sent a mail to kundeservicedk ATpixmania dot com and included the invoice, a pdf with picture of my order and a picture of the page with the mouse i bought. Then the show startet - these are some of the mails i got from them:
Dear Customer,
Thank you for your e-mail
Could you reformulate your request in English please, in order for me to help you better?
- So I did, Next:
Thank you for your mail.
I allow myself to come back to you in response to your request concerning your item. I do apologize for the inconvenience caused by this waiting.
I would ask you if you could provide me your order number in order to assist you better.
- So I did, Next:
Thank you for your mail.
Thank you for having contacted us
I allow myself to come back to you following your request about the delivery of your APPLE - iPhone 6 - 16 Go - 4G - Gold.
I let you know that you have purchased your product with our partner seller DESTOCK-ONE. All processes after the validation of your payment are handed over by this partner seller (Delivery, SAV, etc)
I therefore invite you to contact to know about the delivery timeframe.
Here are the contact details of the seller...
(?????? WHAT ???????)
Next:
I got an email in french and spanish stating that the above email dosent respond (Cet adresse email ne répond plus)
(?????? WHAT ???????)
- So i wrote to support AT pixmania.desk-mail dot com attaching same 3 docs.
Next:
I allow myself to come back to you in response to your request concerning your item. I do apologize for the inconvenience caused by this waiting.
I would ask you if you could provide me your order number in order to assist you better.
So i did, Next (26/10):
Thank you for your mail.
I inform you that I have transmit your case to the deoartement cause.
I therefore ask for your patient because I will come back to you when I get an update.
Next (2/11):
Thank you for your mail.
I inform you that at this time I have get any answer from the departement.
But you can stay reassured that I revive my escalation to obtain a quick response.
Next (14/11):
Thank you for your mail.
I let you know that I have already contacted the departement cause for an update but still no response yet.
But you can stay reassured that I revive my escalation in order to obtain a quick response.
So, I ask for your patient because you will receive an email when I get an update.
(??? How patient do i have to be ???)

Now it is the 23/11, I found out today that my pixmania account HAS BEEN DELETED !!!, so i can't log in to see the order details anymore
i still didn't get the mouse and still waiting for support (well NON-support)

And to you at Pixmania:
MY ORDERNUMBER IS,
MON ORDERNUMBER EST, MI ORDERNUMBER ES:
PIX 160924P2241881"

Michael_Z says

"This along with EE is probably the worse company British people can deal with. Lots of missed delivery promises and a terrible customer service department.

Then it turns out the products are non-UK. That doesn't just mean a different power plug design but also TV turners that can't pick up any UK channels.

Pixmania can't understand why that problem bothers a TV buyer!"

Raffaele Castello says

"I purchased Parrot headphones with extended warranty 5 years, in 12-2015, now I need them replaced and is impossible to get in touch with anyone. I cannot login to the account, they are not sending me a link to reset password. I'm worried they may be on the verge of bankruptcy and be stuck with my faulty item for good."

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